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Is Entourage a client that doesn’t suck?

Mon, 2007-07-09 07:54 — Jaharmi

In reviewing Jesper’s list of requirements for The Email Client That Doesn’t Suck, I was somewhat surprised how many of his points are already handled by Microsoft Entourage 2004.

I’d give it 19 out of 26 points. There are some places where I’m being charitable towards Entourage, partly because it can support the requirement with a little work (which does not always mean scripting — and it should be noted that Entourage is very scriptable) or I didn’t understand what Jesper meant by the requirement.

Many Mac users discount Entourage. There are a couple of reasons that may be cited:

  • Microsoft bundles it with Office 2004, so you have to buy it along with a lot of other software in order to get it. That costs more than a standalone client, even if you’re eligible for the $149 Student and Teacher Edition (which is often discounted even more).
  • It’s not Universal yet, so it works natively only on PowerPC Macs. It requires Rosetta on Intel Macs today. (But Microsoft has announced that the next version of Office will be Universal.)
  • It comes from Microsoft, so it must be evil somehow.
  • It has a custom monolithic database for its backend. This predates any of Apple’s Core Data-type development. It can be a completely valid issue for some — such as those with network or portable home directories, or those performing regular client backups.
  • It doesn’t look like a Mac OS X application. Rather, you might say it looks more like an application from classic Mac OS … and I’d agree, but there are some quick things you can do to spruce things up. (I had some on my old blog, but I still haven’t ported the old content over. Suffice it to say that changing a lot of the font choices to “Lucida Grande” in the preferences makes a big difference.)

That said, there are many valid concerns about Entourage. I voice many through the Microsoft feedback channels available to me.

However, I think there is a huge impediment to creating a new e-mail client today, simply because of how connected this kind of product is to your whole computing experience. Any developer should take that into consideration, and realize that it’s probably an unending effort.